Post: DFCU revamps omni-channel e-banking platform

DFCU revamps omni-channel e-banking platform

BY SAMUEL NABWIISO –

KAMPALA, Uganda–DFCU bank has revamped its Omni-Channel –e Banking Platform with the aim of extending reliable and faster banking services to their customers across the country.

The e-banking platform was first introduced in 2011 with the aim of   delivering a convenient and seamless experience for customers using Feature phones, Smartphones and the internet

The new ICT platform will enable the banks and customers to track and manage their accounts using ICT gadgets like smart phones.

Launching the platform at the banks’ head office in Kampala, the Chief of Business and Executive Director DFCU Bank, William Ssekabembe said the bank is committed to offer quality financial services to its customers using modern technologies which will help their customers in saving time.

“Our commitment is to continue investing more in technology so that our customers can get the required convenience. We still have a lot in store and very soon we shall be launching our agent banking,” Ssekabembe he said.

He said the bank will continue investing in technologies because it lowers the cost of doing business to the bank and also supports the financial institution to make more revenues at the end of the year.

The Head of Consumer Banking Denis Kibukamusoke told Journalist that the revamped platform will also support multiple financial transactions both in local and international currencies.

“We have enhanced our e-Banking platform to provide a great user experience and ensure an enriched customer experience for our retail and corporate customers.  DFCU Quick Banking is Omni-Channel providing multiple ways for customers to transact in USD using feature phones, online and Smartphones. But more importantly, our new platform is about delivering a seamless and consistent e-Banking experience that focuses less on transactions and more on the customer experience,” said Kibukamusoke.

The revamped platform  will enable customers track and manage their account activity; carry out multiple transactions and stay in total control of their bank accounts wherever, whenever across a range of devices including mobile phones, tablets and computers without needing to visit the bank.

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